E-mail : info@neoBeauty.com
- Customer Service : Mon - Fri (10:00AM - 5:00PM PST)
- Business Days : Monday - Friday (Excluding federal holidays within the United States.)
Your complete satisfaction is our primary goal and everything we sell is refundable or exchangeable within the first 15 days of delivery unless you open and use them.
All sales are final after 15 days of delivery made.
The item you want to return should be unopened and unused in new condition with original packaging and accessories of all parts. Shipping and handling fees are not refundable.
If you received free shipping on your order, your refund will be the product price minus the original shipping cost.
We do not refund or exchange on any item that has been used and opened. Returns will not qualify for credit without authorization from our customer service representatives.
If your return or exchange is the result of our error we give you full return with shipping charge. We will also provide free return shipping in this case.
Return and Exchange Procedures
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; neoBeauty.com have absolutely no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Please return the merchandise to :
neoBeauty.com
2777W. Olympic Blvd.
Los Angeles, CA 90006
U.S.A.
6. What happens if I happen to order out-of-stock items?
We update our website once per day in the morning, so before we update our stock status, you may end up purchasing out of stock items. If this occurs, we will find stock form our distributors. However, in the rare occasion that this is not possible, we will send you an email regarding cancellation of your order.
7.I don't see any buy button for what I want. How should I buy it?
When you cannot see the buy button, it means that the item is temporarily out of stock. We take the buy buttons out so customers do not buy out of stock items.
8. Does neoBeauty has a catalogue?
We operate solely on the internet, so we do not print paper based catalogues. You will have to refer to the web to see what we have.
9. Do you wholesale?
We are an internet-based retailer, and do not have any capability to process commercial wholesales. Please do not contact us for a wholesale or consignment request.
- Inside United States : (AL,AZ,AR,CA,CO,CT,DE,FL,GA,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,
NE,NV,NH,NJ,NM,NY,NC,ND,OH,OK,OR,PA,RI, SC,SD,TN,TX,UT,VT,VA,WA,WV,WI,WY,AP,AE,AA,FP)
- U.S. Minor Outlying Islands : (AK,AS,CZ,GU,HI,MP,PR,VI)
Location |
Delivery Option |
Delivery Time |
Amount |
Shipping Cost |
Inside United States |
Standard (USPS First Class /UPS Ground) |
5~7 Business Days (After Shipping) |
$00.00 - 54.99 | $5.95 |
$55.00 up | Free | |||
Priority (USPS Priority) |
2~3 Business Days
(After Shipping) |
$00.00 - 54.99 | $8.95 | |
$55.00 - 99.99 | $12.95 | |||
$100.00 - 154.99 | $18.95 | |||
$155.00 up | $24.95 | |||
U.S. Minor Outlying Islands |
Priority (USPS Priority) |
2~3 Business Days
(After Shipping) |
$00.00 - 54.99 | $8.95 |
$55.00 - 99.99 | $12.95 | |||
$100.00 - 154.99 | $18.95 | |||
$155.00 up | $24.95 |
- International Shipping
1) Canada & Mexico
2) Other Non-US Countries : Argentina, Australia, Austria, Brazil, China, France, Germany, Hong Kong, Italy, Japan,
Korea, Republic of, Macau, Malaysia, New Zealand, Paraguay, Singapore, Saudi Arabia, Switzerland, United Kingdom,United Arab Emirates
Location | Delivery Option | Delivery Time | Amount | Shipping Cost |
International
(Canada & Mexico) |
Standard | Varies By Destination | $00.00 - 54.99 | $15.95 |
$55.00 - 99.99 | $19.95 | |||
$100.00 - 154.99 | $24.95 | |||
$155.00 up | $30.95 | |||
International
(Other Non-US Countries)Argentina, Australia, Austria, Brazil, China, France, Germany, Hong Kong, Italy, Japan, Korea, Republic of, Macau, Malaysia, New Zealand, Paraguay, Singapore, Saudi Arabia, Switzerland, United Kingdom, United Arab Emirates |
Standard | Varies By Destination | $00.00 - 54.99 | $42.95 |
$55.00 - 99.99 | $60.95 | |||
$100.00 - 154.99 | $78.95 | |||
$155.00 - 599.99 | $96.96 | |||
$600.00 up | $189.95 |
California State laws require that neoBeauty.com charge California sales tax on every order shipping within California,
because we have a physical presence in the state. 9.5% sales tax will be charged for orders shipped to California addresses.